iFOREX Help Center

Knowledge Base

  1. Compliance / Documents 

    1. How can I send the documents?
    2. What is your fax number?
    3. What is your post address?
    4. Why am i unable to send the documents via the upload system?
    5. How should I send a copy of my credit card?
  2. Payments 

    1. I want to add funds to my iFOREX account using a credit/debit card, but I receive a failure message
    2. I’ve added funds to my iFOREX account using my credit/debit card, but I’ve been charged twice
    3. I’ve made an online/real-time wire transfer to my iFOREX account, but the money does not appear in my account
    4. I’ve made a bank/wire transfer straight to iFOREX bank account, but the money doesn't appear in my iFOREX account
    5. I’ve made a regular wire transfer, but the money doesn't appear in my iFOREX account
  3. Dealing Room / Trading 

    1. What are the Forex market trading hours?
    2. What is a PIP?
    3. What is leverage?
    4. What is spread?
    5. What is the validity of transaction and what is an automatic rollover?
  4. Registration Inquiries 

    1. What is Forex?
    2. Who is iFOREX?
    3. What products does iFOREX offer to trade?
    4. What services are offered by iFOREX?
    5. Do I need an experience to trade Forex?
  5. Customer Support 

    1. Why can’t I access the tutorial lessons?
    2. Why did all my CFD positions close all at once?
    3. How do I withdraw my funds?
    4. Why isn't my account manager returning my phone calls or emails?
    5. Why am I unable to deposit funds?
  6. Technical Support 

    1. Changing the date and time settings on my PC
    2. I forgot my password. How can I retrieve it?
    3. How do I register and open an account at iFOREX?
    4. How do I read PDF files? I do not have Adobe Reader on my PC
    5. How do I change my password?
  7. All articles 

    1. I want to add funds to my iFOREX account using a credit/debit card, but I receive a failure message
    2. How can I send the documents?
    3. What is Forex?
    4. What are the Forex market trading hours?
    5. Changing the date and time settings on my PC
    79 articles 

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